CoachingUonline Success Story
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Excerpt from article featuring Kathleen & Raymond Manning and the launch of their eBay business in Entreprenuer.com online magazine by Laura Tiffany "6 Steps to a Successful Online Auction Business"
http://www.entrepreneur.com/startingabusiness/businessideas/businessestostart/article55094.html
"Kathleen and Raymond also had stock just waiting for eBay. Raymond had been looking to unload the inventory from video rental stores he'd owned during the 1980s and '90s, but thought brokers' offers for the videos were too low. Kathleen, a former banking VP, was laid off during a bank merger, began looking up some of the video titles on eBay and discovered the perfect market. "I have since sold thousands of tapes," says Kathleen, who works out of their Phoenix home. "During the past two years, my inventory has continued to grow as my husband--a true 'scrounger' as he likes to call himself--brings me more and more items to sell. There is truly an abundance of 'gold in the hills,' and our only constraint is time." To escape that constraint, Kathleen has recently enlisted her teenage daughter for help."
Kathleen Manning also values her customers, and reflects it in her customer service. 'There is a true sense of community with eBay--an atmosphere of honesty and doing the right thing," says Manning. "I treat each of my buyers with courtesy, quality and customer service. You can't go wrong with this philosophy."
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